What is Your Descretion?

We are of the opinion that you as our Customer should receive a fair and equitable resolve behind each of your request and our discretion helps us in ensuring this. It helps us by issuing us with more potential than we would have had when operating under the uncompromising controls of insurance underwriters. Mostly all the Insurance Schemes are outlined in a way to provide underwriters with the power to debate or dismiss claims and repairs; i.e with deliberate ambiguity. It permits the insurers to lessen their payouts and manage their cost base. We believe in using our discretion wisely, so that we can encounter the interests and demands of our customers. Which in turn protects us against fraud and helps in extending our service so that we can bargain with any given situation.

Are you registered with the Financial Conduct Authority?

No. Our service plan doesn’t come under FCA’s remit. We are not constrained to follow the FCA regulations or take FCA exams as, it is a service and maintenance plan.

What if I have a complaint?

Repair Guard takes each and every complaint very gravely. Each complaint is thoroughly investigated by our Customer Relationships Manager, and if still unresolved then by our senior management team. Contact us on 0800 320 2786 or email at support@repairguard.co.uk if you have a complaint.

What is included in your fixed price repair?

Our fixed price appliance repair fee is an assemblage arrangement which covers the call out cost, assessment, labour charges & parts (if required), complete examination, a professional security check and VAT. With us there are no hidden costs, you pay the price we quote.

How can you quote a price without knowing what the fault is?

We have been working with an extensive newtwork of engineers for the past 15 years, which has provided us with a mass of collected data from appliance repairs. We work out an average cost required to repair an applaince based on the appliance type and its manufacturer and this permits us to come up with a fixed price for our Customers.

What if your service engineer cannot repair the appliance?

If in case the appliance in question is judged to be beyond economical repair then, we will refund the fixed price fee that was paid originally.

What type of appliances do you repair?

We have a network of very highly skilled engineers that specialize in applaince repairs and are highly qualified to repair your home and kitchen appliances that include oven, washing machine, cookers,dishwasher and fridge freezerto name a few. As per our surveys we have successfully repaired more than 1 million kitchen appliances to date.

Do the engineers carry parts?

The answer to this question depends on the amount of information provided to us while booking the repair. If the details provided regarding the appliance and the fault is enough to determine the course, we will try and pre-order spares.However,if the information is insufficient during the booking process or further parts are required, engineers will order the parts and reschedule the future appointments.

Will my appliance be repaired on the same day?

We have a very high FTR ratio, if the details provided at the time of booking the repair are enough, the engineers will try to pre-order spares, which in turn can result in the appliance being repaired on the very first visit. However, if the situation entails that further parts are required then the engineer will order the parts and rebook the consultation.